KW JOY LTD
Company Number: 11752287
Registered Office: 83 Plantshill Crescent, Coventry, England, CV4 9RQ
Email: kwjoyltd@outlook.com
Last updated: 01.02.2026
1. Introduction
This Privacy Policy explains how KW JOY LTD (“Company”, “we”, “us”, “our”) collects, uses, stores and protects personal data in accordance with:
- UK General Data Protection Regulation (UK GDPR)
- Data Protection Act 2018
- Privacy and Electronic Communications Regulations (PECR)
We are committed to ensuring that personal data is processed lawfully, fairly and transparently.
2. Data Controller
KW JOY LTD is the Data Controller responsible for determining how personal data is processed.
Contact details:
Email: kwjoyltd@outlook.com
Registered address: 83 Plantshill Crescent, Coventry, England, CV4 9RQ
3. Categories of Personal Data Collected
3.1 Customers and Business Contacts
We may collect:
- Full name
- Email address
- Telephone number
- Collection and delivery addresses
- Vehicle registration numbers
- Delivery confirmation signatures
- Billing information
- Bank transfer details
- Invoice records
We do not collect or store debit or credit card details.
3.2 Employees and Drivers
We process employment-related personal data including:
- Full name and contact details
- Driving licence details
- CPC certification
- Tachograph records
- National Insurance number
- Payroll and tax records
- Employment history and HR documentation
- GPS vehicle tracking data
3.3 Website Users
When you visit our website, we may collect:
- Information submitted via contact forms
- IP address
- Device and browser information
- Usage data via cookies
We use:
- Google Analytics
- Meta (Facebook) Pixel
These tools collect anonymised statistical data to analyse website performance and marketing effectiveness.
Users can manage cookie preferences via our cookie banner.
4. Purposes of Processing
We process personal data for the following purposes:
- Performance of freight transport contracts
- Collection and delivery coordination
- Customer communication
- Invoicing and accounting
- Compliance with legal and regulatory obligations
- Employment administration
- Fleet management and operational efficiency
- Business security
- Website analytics and marketing performance
5. Lawful Bases for Processing
Under UK GDPR, we rely on:
- Article 6(1)(b) – Performance of a contract
- Article 6(1)(c) – Legal obligation
- Article 6(1)(f) – Legitimate interests (business operations, fleet tracking, security, fraud prevention)
- Article 6(1)(a) – Consent (marketing cookies)
6. GPS Monitoring
Company vehicles are equipped with GPS tracking systems.
GPS monitoring is used strictly for:
- Route management
- Operational efficiency
- Asset protection
- Health and safety compliance
There is no in-cabin audio or video surveillance.
Monitoring is proportionate and limited to business purposes.
7. CCTV Monitoring
CCTV is installed at business premises for:
- Crime prevention
- Security
- Protection of company property
Footage is retained for up to 30 days unless required for investigation or legal proceedings.
8. Data Sharing
We may share personal data with:
- Accountants and financial advisers
- HM Revenue & Customs (HMRC)
- Insurance providers
- Legal advisers
- Regulatory authorities
We do not sell personal data.
We do not transfer personal data outside the United Kingdom or the European Economic Area.
9. International Transport Operations
Although transport services may operate between the UK and EU, personal data is not transferred outside the UK or EEA for processing purposes.
10. Data Retention
We retain personal data in accordance with statutory requirements:
- Accounting and tax records: 6 years
- Payroll records: 6 years
- Employment records: 6 years
- Transport documentation: 6 years
- CCTV footage: up to 30 days
- GPS data: retained only as long as operationally necessary
Data is securely deleted or anonymised after retention periods expire.
11. Data Security
We implement appropriate technical and organisational security measures to protect personal data against:
- Unauthorised access
- Loss
- Disclosure
- Alteration
- Destruction
Access to personal data is restricted to authorised personnel only.
12. Individual Rights
Under UK GDPR, individuals have the right to:
- Access their personal data
- Request rectification
- Request erasure (subject to legal limitations)
- Restrict processing
- Object to processing
- Data portability
- Withdraw consent (where applicable)
Requests should be made to: kwjoyltd@outlook.com
We may require identity verification before fulfilling requests.
13. Complaints
If you are dissatisfied with how we process personal data, you may lodge a complaint with:
Information Commissioner’s Office (ICO)
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Website: https://www.ico.org.uk
14. Updates to This Policy
We reserve the right to update this Privacy Policy at any time. Updated versions will be published on our website.